We apologize! Viktorias order process is automated to distribute products quickly and accurately. We cannot change or cancel orders as they are processed and shipped by our warehouse immediately.

If you have ordered an item that you would like to return, you can initiate a return by clicking here.

Yes! All orders will include a tracking number. It will be automatically sent to your email address. You can track your order directly on our website by clicking here.

If you have received a confirmation email with your tracking number, it means that your order has been dispatched. It can take 1-5 working days to update the tracking number depending on the shipping company. This is usually due to our high order volume.

You can track your order by clicking here.

Once your parcel has been dispatched, you may receive an email confirming that the parcel has been sent. In the email, you will receive the tracking number of your parcel and a link to the shipping company's website. You can also track your order by clicking here.

If there are any problems with your tracking number or the delivery, please contact the courier directly. It may take 1-4 days for the tracking information to appear. In some rare cases, the tracking information may not be updated but you will still receive your order. Please contact us after the estimated delivery time.

How quickly you receive your order can vary depending on a few things, such as your delivery method and delivery address. We offer several different shipping methods. Each shipping method has its own handling time/benefits that you can compare at checkout.

In general, you can change your delivery address within 24 hours. Please make sure to contact us immediately with your order number and the correct address. The more information you provide, the faster we can change your information. Although we cannot guarantee that we will receive your order in time before it starts being processed, we will do our absolute best to make the requested changes.

Please make sure you write "Urgent: Change order details" in the subject line. Any other title may cause delays in the delivery of your order.

Please note that your order may have already been dispatched. In that case, we cannot send you a new one, so it is best that you contact the postal service.

We are very sorry that you have not received your parcel yet. When the tracking information shows that the parcel has been delivered, it means that it has been delivered to the delivery address you provided to us at check-out. Please read through the options below as it may help you find your parcel.

A. Double-check your delivery address.

We recommend that you double-check the delivery address you provided to ensure it is correct. Check that the home number and the unit number (if applicable) are correct.

You can check the delivery address provided to us at check-out by following the steps below:

1. log in to your Viktorias account.

2. click on the order that you have not received

3. review the delivery information to ensure that the address provided is correct.

Please note that Viktorias cannot be held responsible for incorrectly delivered parcels if an incorrect delivery address has been provided to us. The customer is responsible for ensuring that all information provided to us at check-out is correct. If you believe your parcel was delivered to an incorrect address, please try to get in touch with the residents at that address to see if they can accept the parcel on your behalf.

Otherwise, you can keep an eye on the tracking information to see if it is updated to show that the parcel is "returned to sender". If so, please contact us with your order number and we will be happy to send a new parcel to your intended address.

B. Check with your household members and your neighbours.

When a parcel is delivered, most carriers simply deliver it to the address indicated on the consignment note, and not necessarily to the recipient indicated. Therefore, check with your household members as there is a chance that someone else may have received the parcel on your behalf.

We also recommend that you contact your neighbours to see if someone has received the parcel for you.

C. Check your letterbox and any safe drop-off points near your home.

In most cases, the carrier will indicate on your tracking link where the parcel was delivered (a letterbox, the front door, etc). However, we still recommend that you check all possible areas where it may have been delivered to rule out the other options.

What does secure delivery mean? Safe drop-off refers to any place around your household where your parcel can be considered better hidden from passers-by by the person delivering your parcel. Check if the parcel is on your front porch, near your garage and at the entrance to your backyard.

D. For businesses - contact the security guard, mailroom and reception.

If your delivery address is to a business, it is very likely that the parcel has been delivered elsewhere and/or to someone else. Contact the mailroom, the reception and the security guard to see if someone has received the parcel for you.

E. For blocks of flats - check with the security guard or reception/concierge.

In many cases, the parcel is delivered to the concierge or security department. Please contact the building's reception or management office to ask if they have received your parcel.

F. Contact your local post office.

There is a chance that your parcel may have been detained at one of your local post offices instead, despite the tracking showing it as "Delivered". We recommend that you contact your local post office to ask if they are holding your parcel. Make sure you contact the number of that particular post office, and not the carrier's general support line.

G. Wait 24-48 hours for your parcel to be delivered.

In rare cases, the carrier may mark the parcel as delivered earlier than it actually is. Wait 24-48 hours for your parcel to be delivered or for the carrier to make a new update.

If you have done all of the above and still have not received your parcel, please contact us with your order number and we will be happy to help you further.

Please note: We cannot be held responsible for parcels where the tracking information indicates that the parcel has been delivered to your order address.

If you have previously suffered from lost or stolen parcels where you live, we recommend that you have your parcel delivered to a work address to ensure you receive it safely.

Yes, absolutely! You can do this by entering your address as the "billing address" and the address you want to send your order to as the "delivery address" at checkout.

We accept all major credit cards including Visa, Mastercard, Visa Debit, American Express and Paypal. We also offer local payment methods such as Klarna, iDeal.

We do not accept cheques or money orders, but you can purchase via Paypal if you are worried about entering your credit card details online. Just click on the "Paypal" button at checkout.

You will immediately receive an error message if there is a problem processing your credit card. You have the option to enter a new card number if this occurs. Please make sure that all your personal information matches the exact information (name, address, etc.) associated with your credit card. If any information does not match, the transaction will not be completed, as we have a very secure payment process. If you are unsure, you can call your credit card company to verify the information they have in their records.

Also, check that your credit card can be used for international purchases. Viktorias is a Sweden-based company. You can also try going through the regular checkout or PayPal checkout as payment options. Please note that our online checkout system does not allow payments to be split between two cards.

If you haven't received a refund yet, first check your bank account and then contact your credit card company. It may take some time before your refund is officially recognised. Then contact your bank. It often takes some time before the refund is posted. If you have done all this and still haven't received your refund, please contact us.

We will get back to you within 48 hours, usually much faster. Please make sure you have emailed the correct email address or contacted us via the contact form.

Click here to contact us.

All our products are sold exclusively through our online store, we have no retailers!